Last updated: August 2026
These Terms of Service (the “Terms” or “Agreement”) are a binding agreement between Mercova AI, LLC, a Delaware limited liability company d/b/a Home Service One (“Provider,” “Company,” “HSO,” “we,” “us”), and the business that subscribes to or uses the Home Service One platform (“Customer,” “you”). By subscribing, clicking to accept, or otherwise accessing or using the Platform, you accept these Terms on behalf of your business and represent that you are authorized to do so.
The specific modules, number of locations, user seats, plan, term, and pricing you select at checkout or on a signed order (your “Order” or “Order Form”) are part of and governed by these Terms. Larger or custom deployments may instead be governed by a separately signed Master Services Agreement; where a signed MSA exists, it controls. See pricing to talk to our team.
Provider grants Customer a non-exclusive, non-transferable, non-sublicensable subscription to the Home Service One software platform (the “Platform”) for use across the locations and user seats set out in your Order. The Platform, and all software, content, and intellectual property in it, remain the sole property of Provider. Modules include Ops Hub (scheduling, dispatch, job management), Sales Hub (quoting, CRM, pipeline), and Marketing Hub (campaigns, lead generation, reputation); the modules, feature scope, and per-location pricing in your Order apply account-wide.
Each purchase is documented by your Order (product, module/plan, number of locations, seats, term, and price). Orders are governed by these Terms; in a conflict, the Order controls for its specific commercial terms. You may add locations or seats at any time via a new or amended Order at the then-current or agreed rates; added modules or seats apply account-wide and adjust your fees accordingly.
This Agreement begins on your first Order’s effective date and continues for the initial term stated on the Order (default twelve (12) months), then renews for successive equal terms unless either party gives written notice of non-renewal at least thirty (30) days before the current term ends.
Except as expressly stated in an Order or required by law, fees are non-refundable, including for partial terms and for the unused portion of any prepaid term. Cancellation stops renewal only (per Section 3) and does not entitle you to a refund of fees already due or paid. If you dispute a charge, you agree to first use the dispute process in Section 12 rather than initiating a card or ACH chargeback; initiating a chargeback in lieu of that process is a breach of these Terms and we may suspend the account and pursue the disputed amount.
Standard onboarding is included. Any custom multi-location rollout, data migration, or training package stated in your Order is a one-time, non-refundable fee.
You own your data. We process it only to provide the Platform, in accordance with our Privacy Policy, which is incorporated into these Terms. We maintain commercially reasonable administrative, physical, and technical safeguards. You are responsible for the accuracy of your data and for having any consents required to load it into or send it through the Platform. When you use the Platform to collect payments from your own customers, you (not Provider) are the merchant of record and are responsible for those transactions and any related card-network rules.
You will not resell, reverse-engineer, or exceed your licensed locations or seats, and you are responsible for your users’ compliance and for all communications (email/SMS) sent through the Platform, including compliance with the TCPA, CAN-SPAM, and applicable consent and quiet-hours requirements.
We will provide the Platform in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Neither party is liable for indirect, incidental, special, or consequential damages. Provider’s aggregate liability arising out of or related to the Platform will not exceed the fees you paid in the twelve (12) months preceding the claim.
Each party will protect the other’s confidential information and use it only to perform under this Agreement.
The parties will first attempt to resolve any dispute in good faith within thirty (30) days of written notice. Unresolved disputes are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules, and are subject to the exclusive jurisdiction of the state and federal courts located in DuPage County, Illinois.
These Terms, together with your Orders and any incorporated addenda and our Privacy Policy, are the entire agreement between the parties and supersede prior discussions. We may update these Terms from time to time; the updated version applies to your continued use and, for material changes, we will provide reasonable notice. Amendments to commercial terms must be in a signed Order. Neither party may assign this Agreement without the other’s consent, except in a merger or sale of substantially all assets.
Questions about these Terms? Contact us at legal@homeserviceone.io. See also our Privacy Policy and Subscription Terms.
