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Operations Hub

Run the work — routing, scheduling, and dispatch on one board.

The command center for the whole crew. Route the day, book jobs into open slots, and watch every status move in real time — with a technician tablet in the field.

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Includes routing, scheduling, and dispatching. Smart Routing and AI Route Optimization are per-technician add-ons.
app.homeserviceone.io/operations
Routing
247 mi
6 crews · 96 stops
Schedule
41
jobs booked today
Dispatch
6 live
avg response 8 min
On-time
94%
One screen, three tools — live

What Operations runs

Routing

Fewer miles, more jobs.

  • Manual routing and a live dispatch board, included
  • Add Smart Routing for ZIP-proximity stop sequencing ($20/technician/mo)
  • Or AI Route Optimization — drive-time-optimal for the whole crew ($35/technician/mo)

Scheduling

Jobs book themselves.

  • Open-slot booking that respects skills and hours
  • Recurring visits clone across the season
  • A conflict guard built in

Dispatching

Live board, real time.

  • Cards move Assigned → En route → On site → Done
  • Emergencies jump the queue
  • On-the-way texts sent automatically

Technician tablet

The field, in hand.

  • Route, job details, and history on-device
  • Photos, notes, and completion capture
  • Chemical and application logging for compliance

Why operators run on it

Every crew routed, booked, and tracked in one place Customers get automatic on-the-way and complete texts Compliance logged in the field, not on paper

Operations Hub FAQ

What's in the Operations Hub?

Operations runs the work — routing, scheduling, dispatching, and a technician tablet — so the whole crew's day is routed, booked, and tracked from one board.

Does it include routing?

Manual routing and the live dispatch board are included with the Operations Hub. Smart Routing ($20/technician/mo, ZIP-proximity stop sequencing) and AI Route Optimization ($35/technician/mo, drive-time-optimal routes for the whole crew — it replaces Smart Routing, you never pay both) are optional add-ons.

Can technicians use it in the field?

A technician tablet view carries the route, job details, history, photos, and compliance logging.

Works with

AI Optimization

Scheduling

Dispatching

Team Chat

See it on your own accounts.

A focused 30-minute walkthrough, tailored to the trades you run. No credit card.

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All products