Team Chat

Everyone on the same page. Literally.

Office, dispatch, and every crew in the field — talking in real time, without leaving the platform. Channels for the crew, direct messages for anyone, and the job's context right there in the thread.

Part of the Operations Hub.
app.homeserviceone.io/chat
SO
Sarah · Office
Crew A — rush inspection at 22 Pine, can you swing by after Oak St?
MR
Mike R. · Crew A
On it, ETA 20 min
Job #4471 reassigned to Crew A
Mike R. is typing
Avg reply time: 40 sec

How Team Chat works

Channels

Everyone who needs it, sees it.

  • Channels by crew, division, or job
  • Office and dispatch see the same thread as the truck
  • Nothing buried in a personal group text

Direct messages

One-to-one, in a tap.

  • Message anyone on the team, office to truck
  • Works from the desktop console and the tech app
  • One record of what was said and when

Built in, not bolted on

No separate app to install.

  • Ships with every plan — nothing extra to buy
  • Same login as the rest of the platform
  • Live and in daily use across office, dispatch, and crews

Why operators run on it

A rush job reaches the right person in seconds No separate app for crews to install or lose track of Conversations stay with the business, not a personal phone

Team Chat FAQ

What is Team Chat?

It's real-time messaging built into Home Service One — channels and direct messages between the office, dispatch, and crews in the field, without a separate app.

Is Team Chat included in a plan?

Yes. Team Chat is part of the Operations Hub and ships with every plan — there's nothing extra to buy or install.

Can technicians use it in the field?

Yes. Team Chat works from the desktop console and the technician tablet app, so a crew can message the office right from the truck.

Works with

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